When will we start shipping?
Shipping starts at the end of November 2019.
Last updated: October 07, 2019 12:49
How much is shipping?
FREE standard shipping to the 48 contiguous U.S. states.
Last updated: October 07, 2019 12:49
Where does it ship?
We are able to ship to the US only.
Last updated: October 07, 2019 12:50
Why order now?
We will process shipments in the order that we receive them. Those who pre-order first through this campaign will receive their Z Grills from the very first production batches as opposed to those who order later. PLUS, you’ll be saving more with the early-bird deals.
Last updated: October 07, 2019 12:50
How big is the grilling space?
For both models: Total Cooking Area: 600 sq. in. Main Cooking Area: 330 sq. in. Warming Rack Cooking Area: 270 sq. in.
Last updated: October 07, 2019 12:50
What is the hopper capacity?
10 lbs
Last updated: October 07, 2019 12:51
What are the product dimensions and weight?
For both models LWH: 46” x 22” x 46” (1152 x 545.5 x 1162 mm) Net Weight: 78 lbs
Last updated: October 07, 2019 12:51
What is your refund policy?
Z Grills will offer you exchanges or refunds within 30 days of receiving the product. You will be responsible for shipping & handling fees.
Last updated: October 07, 2019 12:51
What is your return / exchange policy?
If you received your product and you aren’t satisfied, you may exchange it for a new one within 30 days. You will be responsible for shipping & handling fees.
Last updated: October 07, 2019 12:51
What is the warranty of the product?
We offer a 3-year warranty.
Last updated: October 07, 2019 12:52
Why should we use it?
Using a wood pellet grill is healthier and easier to maintain than a traditional grill. With Z Grills, you can smoke, bake, grill, roast, braise, sear and BBQ. It’s time and energy efficient with a wider choice of flavors and a variety of usage options. It’s great for both beginner and master grillers alike.
Last updated: October 07, 2019 12:52
How much does it cost?
The Z Grills 6002B will retail for $564.00 USD, and the 6002E will retail for $649.00. A limited quantity will be sold as low as $329 and $379 during this pre-order campaign.
Last updated: October 07, 2019 12:52
What’s the difference between the 6002B and the 6002E models?
The specs and features/functions are the same for both models. The only difference is that the 6002E model is priced higher because of its stainless-steel lid.
Last updated: October 07, 2019 12:53
Where is it manufactured?
In China
Last updated: October 07, 2019 12:53
How do I set it up?
Every order includes a manual for reference that includes set up instructions.
Last updated: October 07, 2019 12:53
How durable is it?
You can expect your Z Grills to last 10 years with proper care.
Last updated: October 07, 2019 12:53
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.